​​

Terms of Trade for Whirlybird Installation Services

 

1. Introduction

a. These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”, “Your”, “Client”) and Insulation Extract Pty Ltd (“Company,” “we,” “us,” or “our”). By accepting your quote or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

 

2. Payment Terms

a. Full payment must be made online prior to scheduling the installation or delivery. Services offered include:

i. Supply and Install

ii. Supply Only

 

3. Warranty

a. We offer a manufacturer’s 15-year product warranty and a 1-month warranty on installation workmanship. You are obligated to review the work upon completion and notify us of any defects within this period. For defects not immediately evident, notify us as soon as possible. We will assess, inspect, and determine appropriate corrective action, which may include re-performing the service or replacing defective goods. This warranty does not cover damage due to misuse, neglect, ordinary wear and tear, or use for unintended purposes.

 

4. Lead Time

a. The average lead time for installation from the date of payment is approximately 2.5 weeks. While we strive to meet this timeline, unforeseen delays may occur.

 

5. Options for Whirlybird

a. Clients may select one of the following options:

i. Clear whirlybird

ii. Coloured whirlybird to match your roof (colour to be selected by the client).

 

6. Scheduled Installation Date

a. The installation will be scheduled after the full payment has been received. The scheduled date and time will be agreed upon by both parties.

b. The Company reserves the right to reschedule the installation due to unforeseen circumstances such as weather conditions, labour shortages, or site hazards.

 

7. Installation Exceptions

a. The installation excludes:

i. Additional structural modifications or roof repairs not covered in the initial quote.

ii. Any work outside the specified installation area without prior agreement.

 

8. Refund Policy

a. Change of mind refunds are only applicable for supply-only purchases. The goods must be in a resaleable condition and returned at the client’s cost.

b. No refunds will be provided if the product has been installed by us.

 

9. Copyright, Social Media & Website Content

a. All content on our website, social media, and direct communications, including texts, graphics, and media, is our exclusive property and for promotional use only. Unauthorized use, reproduction, or distribution is prohibited. We may take legal action for any infringement or defamatory use.

 

10. Reviews

a. You are invited to write reviews and share your experience. By providing such reviews, you give us permission to use, reproduce, modify, and publish them in a royalty-free, irrevocable manner.

b. You agree that any reviews and comments made publicly by you which are perceived by us as derogatory, vile, false, defaming, malice or damaging, must be mediated in an appropriate manner.

 

11. Advice & Information

a. Any advice and information given by us to you is general advice for individual and specific conditions. We take no responsibility for any loss or damage arising from its use.

 

12. Rights and Competition and Consumer Act 2010 (CCA)

a. Our terms fully acknowledge and incorporate your rights under the Competition and Consumer Act 2010 (CCA) and any other pertinent consumer legislation. This includes statutory guarantees that our services will be rendered with due care and skill, be fit for any specified purpose, and be completed within a reasonable time. Nothing in our terms seeks to exclude or limit these Non-Excluded Guarantees.

b. Beyond the Non-Excluded Guarantees under the CCA and applicable laws, we make no further warranties or representations about the services rendered. Our liability for breach of a Non-Excluded Guarantee is limited to either remedying the service, re-supplying the service, offering an alternative service option of equivalent value, or providing a refund, subject to statutory restrictions.

 

c. You must notify us of any service-related defects or dissatisfaction within a reasonable timeframe to allow us to rectify the issue as per our commitments under the CCA.

 

d. We will not be liable for any defects, damages, or dissatisfaction due to failure to follow recommendations, misuse, external interference, or factors beyond our control, including acts of God or environmental conditions.

 

e. In the event of a dispute, you are to abide by the outlined dispute resolution process and Section 57 of the CCA.

 

13. General

a. These terms are governed by the laws of Western Australia. Any disputes requiring court intervention will fall under the jurisdiction of Western Australian courts.

b. Amendments to these terms may occur, and clients will be notified in writing prior to their application.

c. Both parties warrant the power and authority to enter into this agreement, ensuring it forms binding and valid legal obligations.