Commercial Terms

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• A 40% deposit is required to secure the next available booking date.

• The remaining 60% due on the day of completion.

• Payment methods include EFT / Direct Debit / Credit Card / Buy Now Pay Later.

• Cash/Cheque are not accepted.

• A $15 administration fee will be charged per each late payment reminder issued.

• Credit card payments incur 1.75% surcharge fee per transaction.

• These General Terms are in addition to our Terms and Conditions below.

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Payment Details

EFT / Bank Transfer

• Upon acceptance of your order, you will receive bank details for EFT payment. 

Credit Card

• Secure Payment link will be sent to you after acceptance of your quote.

Direct Debit

• Option of paying the 40% deposit upfront debited automatically, with the balance debited once the job is completed.

Buy Now Pay Later

• Contact our office for an interest free finance instalment option.

payID

• accounts@insulationextract.com.au or ABN 44169556987

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*Our Installers are not authorised to accept payment on site. Please contact our office to finalise your account.

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GENERAL TERMS AND CONDITIONS

1. Introduction
a. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Insulation Extract Pty Ltd ("Company," “we," “us," or “our”). You agree that by signing this quote, you have read, understood, and agreed to be bound by all these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF OUR SERVICE, THEN YOU MUST NOT SIGN THE QUOTE OR AGREE FOR US TO PROCEED WITH THE INSTALLATION/REMOVAL WORKS.

b. The following definitions apply in this agreement;
   i. Scheduled Date means the date or dates specified to you on which the Work will be performed.

   ii. Goods and Materials mean any items supplied to you by us pursuant to the Quote.

   iii. Works means any services performed by us as set out in a Quote.

   iv. Quote means the document provided by us to you in relation to a statement of the Work to be performed and the Goods to be acquired, including, quantity levels, proposed delivery dates, Payment Terms and any alternative options or add-on Goods or Services available to you from which it may select.

2. Payment Terms and Methods
a. A 40% deposit is required to secure the next available scheduled date for the installation/removal works. Deposits are required to order material from manufacturers which makes up part of the quotation and works will not commence without receipt of the deposit amount.

b. Payment options includes EFT, Bank Transfer, Direct Debit, Credit Card, and options for Buy Now Pay Later. Once the quote has been accepted, a confirmation email with the payment account details will be sent you.

c. Insulation Extract do not accept Cash or Cheque and Insulation Extract’s Installers are not authorised to accept payment on site. Please contact our office to finalise your account.

d. Please note Insulation Extract takes no responsibility for any errors made on your behalf. Please double check that all bank account numbers are entered correctly before submitting any payment.

e. If the invoice balance is overdue by 7 days, the invoice will be updated with a $15 overdue account fee. We reserve the right to charge this fee to you to account for administration. This amount shall amount to no more than Fifteen dollars, per re-minder.

f. Insulation Extract reserve the right to initiate debt collection services at their discretion if full payment is not made according to the terms herein. Any charges incurred by using a debt collection agency will be passed on directly to the customer without limitation.

3. Separate Works
a. If your job requires separate works, that is, works being conducted on two or more different days, the full deposit is still required on the total quote amount.

b. Once part 1 of your works is completed, you will be invoiced for the part 1 balance which is due on the day of its completion. Once part 2 or the final part of the works is completed, you will be invoiced for the remaining balance which is due on its day of completion.

4. Price & Acceptance
a. The price is only valid for 14 days from the date the quote is accepted and maybe subject to change at short notice. If this is the case, we will inform you of the price change prior to the scheduled date.

b. The Installation/removal is accepted by you on a firm sale basis, Insulation Extract shall not complete works on an ‘on approval’ basis.

5. Requirements on the Scheduled Date
a. Quotes do not include any provisions of scaffolding. Any scaffolding required will need to be organised and paid by you and will need to be on site on the day of the works being required.

b. Utilities such as water and electricity need to be accessible during the install/removal works date. Your main electricity will be switched off as per law during Insulation removal/installation works.

c. You are required to be available at the job at the start or during part of the works, to ensure accessibility is achievable.

6. Scheduled Date
a. The works can only be dispatched or scheduled with acceptance of this quote with payment of the deposit pursuant to clause 2a. The works are to commence on an agreed date and at an agreed time.

b. Any dates and times indicated by Insulation Extract for delivery or installation are estimates only. If Insulation Extract is unable to deliver or install by the indicated date, Insulation Extract is not liable for any loss or damage arising from the delay.

c. The works may be postponed or/and cancelled due to weather or hazards (i.e asbestos), and Insulation Extract has the right to reasonably reschedule an agreed date on short notice without penalty.

d. Upon completion, you will issue a works completed notice, by signing you agree that you are happy the works have been completed and agreeing to any associated terms and conditions.

7. Asbestos
a. Insulation Extract are NOT licensed to deal with, handle, or remove any asbestos materials or materials perceived to be asbestos. You acknowledge that should any asbestos material or likely asbestos material be identified during the works; we will immediately stand down all further works.

b. A one-off asbestos fee will be charged to you for the standing down and rescheduling of the works pursuant to clause 9a.

c. You are responsible for the arrangement and cost of approved contractors to collect and test the identified asbestos material.

d. You are required to provide us with an appropriate compliance certificate of the tested asbestos prior to us commence or reschedule the works.

8. Extra Fees & Charges
a. One-off Asbestos Fee - $250 plus GST - Applicable when; asbestos could not be identified in the quoting process causing an immediate stand down of work; or where you choose to no longer proceed with works due to identification of asbestos; or applicable when client chooses to proceed with works after asbestos clearance certificate has been provided.

b. Delay Fee - $100 per/hr plus GST- Applicable when Insulation Extract staff are delayed by a third party contracted by you; or applicable when Insulation Extract staff are delayed due to an inaccessible or unsafe job site. Your final invoice will be updated with the delay fee.

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c. Rescheduling Fee - $350 plus GST - Applicable when; you cancel within 1 business day of the agreed job date and time resulting in rescheduling; or when the job site is inaccessible resulting in rescheduling; or if the job is not in a suitable state for the works to be done, resulting in rescheduling. Your final invoice will be updated with the Rescheduling fee.

d. Overdue Account Fee - $15 plus GST - Applicable when invoice is overdue more than 2 days from the invoice date. A $15 is charged per reminder.

9. Wear or Tear and Damages of Roofs and Ceilings
a. Insulation Extract are not liable for the repair or replacement of ceiling sagging, cracking, broken strapping, screw "popping", or when ceiling join marks become worse either during or after installation/removal works. It is the homeowner’s responsibility to maintain ceilings regularly to avoid wear and tear. Please contact us if you have any concerns.

b. Insulation Extract are not liable for the repair or replacement of roof tiles, ridge caps, mortar, pointing, or roof battens, if they are deemed to be brittle and fragile due to their age. Insulation Extract accepts no responsibility for the damages of these during installation/removal works. It is the homeowner’s responsibility to maintain roof tiles condition regularly. Please contact us if you have any concerns.

c. Insulation Extract are not liable for any ceiling stains from possible leaks, dampness, or water penetration from faulty roof cover prior to installation/removal works carried out on site.

d. All installation/removal works will cease until you acknowledge any pre-existing damages relating to Clause 9 a), b), or c) that are found prior or during installation/removal works.

e. Insulation Extract are not liable for any damages relating to Clause 9 a), b), or c), that have not been identified or noted to you prior to or during the installation/removal works.

f. Any damages in accordance with Clause 9 a), b), or c), are excluded from the Damage Shield Warranty.

10. Wear or Tear and Damages of Internal Roof Space
a. Due to the nature and difficulty of insulation removals and installation in existing homes; lights, air-con vents, air-con ducting, extractor fans, electrical cabling, NBN cables, air conditioning cables, Antenna cables, plumbing pipes and fittings, and manhole entry points may be old and unknowingly fragile. Insulation Extract may cause these items to be further damaged, marked, or knocked out of place during installation/removal works. Insulation Extract is not liable for replacing or fixing such items that have been damaged during the installation/removal works.

b. If you have accepted the ‘Damage Shield Warranty’ as part of your quote prior to the installation/removal works, Insulation Extract at its cost will take responsibility to rectify any issues in accordance with Clause 10 a), as a result of the installation/removal works undertaken by Insulation Extract.

11. Damages covered by Insulation Extract
a. Insulation Extract will act in good faith and use best endeavours, at its cost to repair, replace, or remedy the following damages that are caused as a direct result of Insulation Extract Installation/removal works but excluding those in accordance with Clause 9 a), b), and c);
        i. roof tiles damaged, broken, or cracked that are not considered to be brittle or old in accordance with Clause 9,
        ii. ridge caps and mortar/pointing that is damaged, broken, or cracked that is not considered to be brittle or old in accordance                with  Clause 9,
        iii. roof battens that are damaged, broken, or cracked and that are not considered to be brittle or old in accordance with Clause 9,
        iv. markings on walls, ceilings, or gutters,
        v. damaged, cracked, or marked manhole entries not considered to be brittle or old in accordance with Clause 9.

b. Damages covered by Insulation Extract exclude those mentioned in accordance with Clause 10 a) where the ‘Damage Shield Warranty’ was not accepted in the quote.

c. In accordance with this Clause 11, Insulation Extract will at its sole discretion elect, arrange, and pay the contractors of their choice to remedy the damages caused.

d. Any dispute that may arise in accordance with Clause 11, in which cannot be rectified in good faith between parties, will be subject to Clause 13 Dispute Resolution.

12. Retention of Title of Supplied Goods and Materials
a. All goods and materials remain the sole property and title of Insulation Extract until the final invoice is paid in full.

b. The goods and materials described in the description of your quote, will not become your property until you pay all moneys owed to us.

c. We have the right to attempt to rescue the goods and materials deemed under the title of Insulation Extract, even after thescheduled installation date. This is Insulation Extracts sole discretion and is applicable unless arrangements have been formally consented to in writing.

13. Dispute Resolution
a. Insulation Extract aims for 100% satisfaction for all Buyers or products and services, should the seller not be in agreeance, Insulation Extract must be informed in writing for a resolve.

b. To resolve a complaint regarding our services or to receive further information regarding use of our services, please contact us at: info@insulationextract.com.au

c. All complaints are to be submitted in writing and shall be addressed within five days. Insulation Extract will endeavour to resolve any issues, should they be on the part of Insulation Extract or its staff. Should a resolve not be reached Insulation Extract reserves the right to seek legal advice and progress for a resolve.

d. The party claiming that a dispute has arisen (Complainant) must give the other party a written notice setting out a detailed explanation of the nature of the Dispute; and what action the Complainant thinks will resolve the Dispute (Dispute Notice).

e. Within 5 Business Days of the Dispute Notice being received by the other party, a nominated senior executive of each party shall make contact by either phone, email, or face to face, and must act in good faith and use best endeavours to resolve the Dispute during that meeting, or such subsequent meetings as may be reasonably required.

f. If the Dispute is not resolved within 10 days of the Dispute Notice being received by the other party, the parties must attend a privately held mediation meeting with a mediator appointed by Insulation Extract or both parties to agree on the appropriate resolve.

d. Nothing in Clause 13 prevents Insulation Extract from seeking urgent injective or similar relief from a court, collection agency, or prevents registering payment defaults with credit agencies.

14. General Installation/Removal Exceptions
a. Insulation Removal - If the works require insulation removal, it automatically excludes garage, eaves, alfresco, patio and porch areas unless specified on your quote. It excludes the removal of all materials & debris other than insulation material or as specified on quote.

b. Insulation Install - If the works require the installation of insulation, it automatically excludes garage, eaves, alfresco, patio and porch areas unless specified on your quote.

c. Ceiling Re-strapping - If your quote includes ceiling re-strapping, it automatically excludes propping up sagging or dropped ceilings, flushing or fixing existing ceiling cracks, or painting as a result of staining from strapping, unless specified in your quote.

d. Blow In Insulation - If the works require Supafil Insulation install, it automatically excludes sanding, patching & painting unless specified on quote. It also excludes the removal or shifting of your property or furniture that may trigger a Delay Fee in accordance with clause 8 d).

15. Reviews
a. You are invited to write reviews and share your experience. By providing such reviews, you give Insulation Extract permission to use, reproduce, modify, and publish them in a royalty-free, irrevocable manner.
b. Any reviews and comments which are perceived as derogatory, vile, false, defaming, malice or damaging will be removed.

16. Advice & Information
a. The advice and information given by Insulation Extract to you is general advice for individual and specific conditions. We take no responsibility for any loss or damage arising from its use.

17. Applicable Law
a. You agree that these Terms and Conditions and any dispute arising out of your use of our services provided will be governed by and construed in accordance with local laws applicable at our company’s domicile.

b. Under the Australian Consumer Law (ACL), the purchaser will have the benefit of certain non-excludable rights, guarantees and remedies in respect of the products and services supplied to it by the Seller. Nothing in these Terms excludes, restricts or modifies any of those rights, guarantees or remedies which, pursuant to the ACL, cannot be excluded, restricted or modified.

c. In addition to the purchaser's rights under the ACL, products supplied by Insulation Extract may also come with a Manufacturer’s warranty. The purchaser's rights under any Manufacturer’s warranty are in addition to, and do not limit or detract from, the purchaser's rights arising under the ACL.

18. Miscellaneous
a. These Terms and Conditions or any policies/operating rules in respect of our Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision. These Terms and Conditions operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

b. If any provision or part of a provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable,
that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.

c. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of this agreement or use of our services. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them.

d. All content on our website, social media and those sent to the you, including text, icons, graphics, photos, videos etc are the property of Insulation Extract and are protected by Australian and International Copyright law.